Operations: Building Operational Excellence

In spring of 2019, the experts from Ed-Ops led a two-part conference on the components of robust operations systems and the steps to creating efficient teams. Called the “Five Pillars of Ops Excellence” the seminars were organized around:

1. Setting Clear Roles and Responsibilities
2. Creating Standard Operating Procedures
3. Cross-training
4. Proactive Communication, both Internal and External
5. Continuous, Individualized Staff Development

Review the full presentation
Part 1 – Clear Roles and Responsibilities and Standard Operating Procedures

Attachment	Size
EDOPS NYC CSC Ops Excellence Session 1 (FINAL) - 2019 04 15.pdf	1.56 MB
NYC Ops Excellence 1 - Workbook FINAL.PDF	616.84 KB

Part 2 – Cross-training, Proactive Communication, and Staff Development

Attachment	Size
EDOPS NYC CSC Ops Excellence Session 2.pdf	1.78 MB
Credit Card SOP - to print.pdf	56.64 KB
NYC Ops Excellence 2 - SOP One Pager - vF.PDF	45.98 KB
NYC Ops Excellence 2 - Workbook vF.PDF	734.92 KB